This Privacy Policy explains how doTask Sdn Bhd ("doTask," "we," "us," or "our") collects, uses, and protects your personal data when you visit dotask.co or use our services. We are committed to protecting your privacy in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable data protection laws.
By using our website or engaging with our services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.
Who we are: doTask Sdn Bhd is a digital marketing and creative agency registered in Malaysia, operating from Kuala Lumpur. Our principal activities include performance marketing, content production, branding, web development, and AI-powered marketing services.
We collect personal data in two ways. Data you provide directly, and data collected automatically when you use our website.
| Type | Examples | When collected |
|---|---|---|
| Contact information | Name, email address, phone number | Contact forms, booking calls, email subscriptions |
| Business information | Company name, industry, website URL | Discovery calls, onboarding forms |
| Communication data | Messages, enquiries, feedback | Contact forms, email, WhatsApp |
| Financial information | Billing address (never card numbers) | Invoice and contract processing only |
| Type | Examples | Purpose |
|---|---|---|
| Usage data | Pages visited, time on site, clicks | Analytics and improvement |
| Device data | Browser type, operating system, screen size | Technical performance |
| Location data | Country, city (approximate) | Localisation and analytics |
| Cookies & tracking | Session cookies, analytics cookies | See Cookies section below |
We do not collect sensitive personal data (such as identity card numbers, racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data) unless explicitly required for a specific service and with your consent.
We use your personal data only for legitimate purposes:
We do not sell, rent, or trade your personal data to third parties for their marketing purposes.
We share personal data only in the following limited circumstances:
We work with trusted third-party service providers who process data on our behalf. All providers are contractually bound to handle data securely and only as instructed. Current providers include:
We may disclose your data when required by Malaysian law, court order, or a lawful request from a public authority. And only to the extent required.
If doTask is involved in a merger, acquisition, or sale, your data may be transferred as part of that transaction. You will be notified before any such transfer if your data will be subject to a different privacy policy.
We use cookies. Small text files stored on your device. To make our website work properly and to understand how it is used.
| Cookie type | Purpose | Duration |
|---|---|---|
| Essential | Required for the website to function (navigation, form submissions) | Session |
| Analytics | Google Analytics. Tracks page visits and behaviour anonymously | Up to 2 years |
| Preferences | Remembers settings like language or region | 1 year |
| Marketing | Meta Pixel / Google Ads. Only with explicit consent | 90 days |
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. When you first visit our site, you will be given the option to accept or decline non-essential cookies.
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law:
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
To exercise any of these rights, email us at hello@dotask.co with the subject line "Privacy Request." We will respond within 21 days as required under PDPA. We may need to verify your identity before processing your request.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:
Despite these measures, no method of internet transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities as required under Malaysian law.
Our website may contain links to third-party websites (such as client websites, social media platforms, or partner tools). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal data.
Our services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately at hello@dotask.co and we will delete it promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will provide more prominent notice (such as an email to subscribers or a banner on our website).
Your continued use of our website after any changes constitutes your acceptance of the updated policy.
For any questions about this Privacy Policy, to exercise your rights, or to report a privacy concern:
We are committed to resolving privacy complaints promptly and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (JPDP).